Privacy Policy
Scrap Car Guys (“we”, “us”, “our”) operates the website https://scrapcarguys.co.uk/ and provides scrap car and scrap van collection and purchase services across Manchester, Oldham, and the surrounding Greater Manchester area. We are committed to protecting your privacy and handling your personal data in an open and transparent manner, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what personal information we collect when you use our website or request a quote, how we use it, who we share it with, and the rights you have over your data. By using our website or submitting your details to us, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you request a scrap car valuation, get a quote, or contact us through the website, WhatsApp, phone, or email, we may collect the following information:
- Your name, email address, and phone number
- Your postcode and collection address
- Your vehicle registration number, make, model, and condition details (e.g. MoT status, mileage, damage, whether it is a non-runner)
- Photographs of your vehicle, where submitted via WhatsApp or our contact form
- Any comments or messages you send us regarding your vehicle or enquiry
- Technical information such as IP address, browser type, and pages visited, collected automatically through cookies and similar technologies
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To provide you with an accurate scrap car or scrap van valuation and quote
- To arrange free vehicle collection and confirm pickup times and locations
- To process payment once your vehicle has been collected
- To complete the required ownership transfer and DVLA notification of sale or disposal
- To respond to your enquiries and provide customer support
- To send you updates about your quote, collection, or payment by email, SMS, phone call, or WhatsApp
- To improve our website, services, and customer experience
- To comply with our legal and regulatory obligations, including those under waste carrier and scrap metal dealer licensing requirements
3. Legal Basis for Processing
We process your personal data under the following legal bases recognised by UK GDPR:
- Contract: to take steps at your request before entering into a contract, and to perform our contract with you when you accept a quote
- Legal obligation: to notify the DVLA of a change of vehicle keeper or a Certificate of Destruction, and to meet our obligations as a licensed waste carrier and scrap metal dealer
- Legitimate interests: to operate and improve our website and services, and to keep records for accounting and dispute-resolution purposes
- Consent: where you have opted in to receive marketing communications from us, which you may withdraw at any time
4. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- The DVLA, to notify a change of keeper or register a Certificate of Destruction, as required by law
- Our authorised collection drivers and partner scrap yards, solely to arrange and carry out vehicle collection and recycling
- Payment processors and our bank, to complete payment for your vehicle
- IT and website service providers who support the operation of https://scrapcarguys.co.uk/, under appropriate confidentiality obligations
- Law enforcement or regulatory bodies, where we are legally required to disclose information
We require any third party we share data with to keep your information secure and to use it only for the purpose for which it was shared.
5. Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including to satisfy any legal, accounting, or reporting requirements. Vehicle and transaction records are typically retained for six years in line with our statutory record-keeping obligations as a scrap metal dealer, after which the data is securely deleted or anonymised.
6. Cookies
Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve its performance. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings, though doing so may affect certain features of the website, such as the instant quote form.
7. Data Security
We use appropriate technical and organisational measures, including secure servers and restricted access controls, to protect your personal information against unauthorised access, alteration, disclosure, or destruction. While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request erasure of your personal information, where applicable
- Object to or restrict certain processing of your data
- Request a copy of your data in a portable format
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been mishandled
To exercise any of these rights, please contact us using the details in Section 10 below.
9. Children's Privacy
Our website and services are intended for individuals aged 18 and over, as our services relate to the sale and disposal of motor vehicles. We do not knowingly collect personal information from children.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: info@scrapcarguys.co.uk
- Phone: 0161 509 7730
- Address: Unit 6 Gatefield Works, Whitelands Road, Ashton-Under-Lyne, OL6 6UG
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.